ZomRush.io

Support

ZomRush.io Support

Found a problem or have an idea? Write to us, we read everything.

support@guzelapps.com

Please include your phone model, iOS version and what you were doing; for online games add the room code. We usually reply within a few days.

FAQ

How do I play?

Drag anywhere on the screen and your character walks that way. Your weapons fire at the nearest zombie on their own. When you level up, pick one of three cards. The button at the top right pauses the game. HOW TO PLAY in the main menu reopens the guide.

I can't play online / can't connect.

Online modes and Settlements need an internet connection. Check your connection and try again. If you see "New version available", update the app from the App Store or Google Play: online play only works with the current version. Single player works offline.

Where is my progress saved? Will I lose it if I change phones?

Your Gold, upgrades, character and settlement are saved on the server, linked to your device's code. To keep them when you change phones, sign in with Apple or Google from the ACCOUNT screen; sign in with the same account on the new phone and continue where you left off. Signing in is optional.

What is the device code?

A random key the game creates on first launch; your progress is linked to it. See, copy or enter it on another device under Shelter → Settlement → Device code. Don't share it: anyone with the code can use your progress.

How do I delete my account and data?
  • If you signed in: Main menu or pause menu → ACCOUNT → Delete my account → YES, DELETE. You confirm by signing in once more with the same Apple or Google account. Your character, Gold, upgrades, memberships and account link are deleted from the server; a settlement you founded passes to its oldest member, or is deleted if there is none. This cannot be undone.
  • If you can't open the app (or uninstalled it): email us from the address of the Apple or Google account you signed in with, subject "account deletion": support@guzelapps.com. The data above and your sign-in (Firebase) account are deleted within 30 days and we let you know.
  • If you played without an account: email your device code (Shelter → Settlement → Device code → COPY) with the subject "data deletion" to support@guzelapps.com; we delete it within 30 days and let you know.

Details: Privacy Policy.

I saw an offensive player name or an abusive player.

Email the player name, the room code or settlement owner, and the date and time to support@guzelapps.com. We review reports and remove offensive names. There is no chat in the game; players only see each other's names.

Are there purchases or ads?

There are no ads. The game is free; the iPhone and Android apps have optional in-app purchases: Gold packs, the Supporter Pack, characters and costumes. Apple or Google Play takes the payment. Purchases stay in the menu and nothing pops up during a run; everything that affects play can also be earned by playing. There are no purchases on the web. On a new phone, tap Restore purchases in the SHOP to get back what you bought with the same Apple or Google account.

Can I play on the web?

Yes: guzelapps.com/zomrush/play. Sign in with Google and your progress is the same as in the app (Sign in with Apple is not available on the web).

Privacy Policy · Developer: Sevgi Güzel